Access

ACCESS at THEATRE ROYAL BATH

Our aim is to make everyone feel welcome at the Main House, Ustinov and The Egg. If you have any concerns or particular access needs you would like to discuss before your visit our Box Office team are here to help in any way they can on 01225 448844 or [email protected]

Virtual 3D Auditorium Tours

Main House Layout - If you would find it helpful to access the venue layout before arriving, please CLICK HERE for a fantastic 360 degree tour of the Main House auditorium and Front of House areas. This tour starts outside the main foyer doors and allows you to walk through the main house auditorium, showing stair access to all levels allowing you to make informed decisions on the best seating area to suit your needs.

The Egg Layout - Please CLICK HERE for a 360 degree tour of The Egg Front of House and Auditorium areas. 

The information below may be of use to wheelchair users, patrons with pushchairs or toddlers, audience members with any form of restricted mobility, hearing or visual impairment. Whatever your reason for requiring any information we hope you find it useful.

TICKET INFORMATION

Wheelchair users: We offer discounted tickets priced at £10 for wheelchair users in the Main House and The Egg.

Audio-description: Discounted tickets are available to patrons attending Audio-Described performances.

BSL Sign Language: Discounted tickets are available to patrons attending BSL Signed performances.

Sign up to the ACCESS LIST to become eligible for these concessionary rates

VENUE INFORMATION

Sennheiser - If you find it challenging to hear the dialogue during the performances, we have infrared headphones to increase the sound level, available to borrow free of charge, from any of the theatre bars in the Main House/Ustinov or from reception at the egg. Please note, there is no hearing loop accessible via patrons’ own hearing aids.

Toilets  - There are adapted toilets located across our three auditoriums, which also have baby changing facilities. Please see below for accessible toilet measurements.

Wheelchair Size and Spaces - We offer spaces for wheelchair users and accompanying persons in all our auditoria (Main House, egg, and Ustinov). Please speak to our box office team to book these spaces.

Maximum wheelchair sizes we can accommodate are:

- Main House: 850mm wide by 1250mm deep for Royal Circle D Row, and 850mm wide by 850mm deep for Royal Circle S Row. There is also space for wheelchair users at either end of Stalls E Row.

- Ustinov: 800mm wide by 1100mm deep.

- egg: 800mm wide by 1400mm deep. 

- Please note that the Main House Stalls and Royal Circle accessible toilet doors have a maximum width of 750mm, and the Ustinov and egg accessible toilet doors have a width of 800mm.

Lifts -

- In the Main House there is lift access to the Stalls and Royal Circle levels only. The lift door opens at 850mm, the platter is 1250mm, and maximum weight 400kg.

- In the Ustinov Studio there is lift access to the Stalls only. Maximum size 800mm x 1100mm. The Circle level is accessible by stairs only. There are 25 stairs from the first floor up to the Circle. 

- In The egg there is lift access to all levels. Maximum size 800mm x 1400mm. 

Assistance Dogs - Assistance dogs are most welcome, please advise Box Office on booking of any particular requirements you may wish us to make to accommodate your dog. It is always worth checking with staff before you go into a performance if there is anything about the play which might affect your dog.

Babes in Arms/Lap Seats -

Tickets are only available for Family Shows. (No children under 5 will be admitted to the Main House or Ustinov Studio, except where the performance is deemed a Family Show). Please contact our Box Office and a member of our Team will assist you further. Tel: 01225 448844 or Email: [email protected]

*To view our full list of accessible facilities please click here for PDF.

To view our full list of accessible facilities please click here for Word Doc

*Please note to download Access forms, please download the Word Doc

ACCESSIBLE PERFORMANCES

Some productions offer Audio-Described, Captioned, BSL Interpreted and Relaxed Performances. Read more details below:

Audio Described Performances
A visual commentary to aid the understanding of the performance for visually impaired guests.

Captioned Performances
Captions are displayed on screens on either side of the stage.

BSL Interpreted
We offer support for visitors who use British Sign Language (BSL) by providing an interpreter for certain performances. The interpreter will translate both spoken and heard elements of the performance, allowing BSL users to fully engage with and enjoy the show.

Relaxed Performance
During the Relaxed Performances, the house lights stay on, doors are open, and visitors can come and go as they please. The theatre also adjusts lighting and sound levels to create a more comfortable environment and provides additional wheelchair spaces.

Touch Tours
Touch Tour provides an engaging sensory experience that allows guests to explore and touch the props, costumes, and sets up close before the show. These tours are typically 30 minutes in duration and are available by ticket reservation for specific performances.

Accessible Performance Dates In the Main House:

Sleeping Beauty - Relaxed Performances: 17th December @ 1pm and 30th December @ 2pm. Audio Described: 20th December @ 2pm and 5th January @ 7pm. Signed: 6th January @ 2pm

In the EGG:

Wendy - Relaxed Performance: 16th December @ 2pm and 6th January @ 2pm

Wheelchair Access
The theatre has dedicated wheelchair spaces available in its auditorium, as well as accessible entrances and lifts to enable easy access to all areas of the building. The staff is trained to provide assistance to guests with disabilities and there are accessible toilets available for their use.

Assistance Dogs
We welcome assistance dogs in all performance spaces and offer the option for them to be looked after by our management team.